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Faqs 1 to 40 of about 40
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When will my order be shipped?
- The ship dates for the items in your order are displayed
on various pages during the ordering process. These dates
are shown on the 'Product details' page, the 'Shopping cart'
page, and again on the 'Order confirmation' page. The
dates ... Read more
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What shipping options do you offer?
- Users can choose between
Economy, Ground and Express shipping for their order
by clicking on the pull-down menu next to the Shipping
prompt on the Shopping Cart page.
Next to each method
displayed on this pull-down menu will be a price and an ... Read more
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What is the quickest way to get my order?
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If you would like for your order to arrive in the quickest
way possible, you should choose Express
as the shipping option. Packages shipped using this
method will arrive one day after they are shipped. This
means that it will arrive 2 ... Read more
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What is your return policy?
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You can return items that don't
fit or that you don't like for some other
reason. This should
be done within 30 days
of when you receive the order, and the
items should be in new condition.
If the item ... Read more
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Can I exchange my merchandise for another item?
- If you'd like to exchange your order for something
else, please include a note in the package with the returned
items letting us know what item(s) you would
like in exchange. If the cost of these items is more
than the items being returned, ... Read more
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How do I return my order?
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To return your order for a refund or
exchange, please send the item back
to us. The item should be new condition.
Clothing items can be tried on, but they
should not be worn. The address that the
returned items should be ... Read more
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How long will it take to process my return?
- Returns & exchanges can take up to 2 weeks to be
processed. When we process your return or exchange,
we'll send you an email letting you know the details
of the refund or new order.
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Are all of the GoodHumans products vegan?
- Yes. All of the products sold on the GoodHumans website
are completely vegan. There are no ingredients derived
from animals (or insects) in any of the products that
we sell. None of the products that we sell are tested
on animals.
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Why can't I choose the size/color that I want?
- If the you can see a product on the GoodHumans website,
but you do not see the option (ie. size, color, scent,...)
that you are looking for, then we do not have that
item in stock and we are unsure if we will be able
to get any more of them ... Read more
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Are your products fairly traded?
- We make every effort to ensure that the products sold at
GoodHumans are manufactured in the most socially responsible
manner possible. We take the word of our manufacturers that no
human rights violations are committed in the production of
... Read more
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Do you have a toll-free phone number?
- Our toll-free number is (866) 420-4208. This number
is staffed by a 3rd party call-center that can take
orders over the phone or answer basic questions. They
can also take messages so that someone from the
GoodHumans staff can call you ... Read more
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What is your email address?
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Our email address is
info@goodhumans.com
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Can I place my order over the telephone?
- Yes. You can place your order over the telephone. Please
call us to place this order at our toll-free order number:
(866) 420-4208. You can also place your order by
calling us at: (831) 420-0118, or you can fax your
order into us at: ... Read more
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Can I use check or money order to pay for my order?
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To pay for your order using a check or money order, please
enter the order on our website as if you were
going to pay with a credit card. On the bottom
of the page where the ... Read more
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What credit cards do you accept?
- Visa, Mastercard, American Express, & Discover.
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Do you have a physical (brick-and-mortar) store?
- GoodHumans is purely an online retailer. We do not
have a physical store front.
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Can I pick up my order at your warehouse?
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There is no will-call option available for GoodHumans
orders. You cannot pick up your order at our warehouse
or office.
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What is your mailing, billing, & shipping address?
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GoodHumans
500 Soquel Ave. Suite F
Santa Cruz, CA 95062
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When will my backordered item be shipped?
- Backorders will be shipped within 3 to 4 weeks of when the
order is placed. Sometimes, backordered items will be shipped
sooner.
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When will I be charged for backordered items?
- You will be charged for the backordered items when they
are shipped.
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Are there extra shipping charges for backorders?
- No. All of the shipping charges for your order are
calculated when the order is placed. These charges
take into account all of the items in your order. Some
some portion of these charges might not be charged until
the backordered items are ... Read more
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Will my order come in separate packages?
- In stock items from your order will be shipped on the
business day following the day when the order was
placed. Backordered items will be shipped as soon
we restock them. If your order has multiple backordered
items, these might be sent in ... Read more
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What is hemp?
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Hemp is an extremely versatile plant fiber derived from
the Cannabis plant. Since ancient times, hemp has
been used to create cloth, rope, canvas, oil, and paper
(among other things). Hemp can be grown naturally,
without ... Read more
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What is a low-impact dye?
- A low-impact dye is a dye that mostly gets absorbed by
the fabric that is being dyed. This generates less runoff
of the dye, which might contain heavy metals, among other
things. Low impact dyes are generally considered to be
better for ... Read more
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What is a natural dye?
- A natural dye is a dye that is created from naturally
occuring sources, such as a plant..
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Can I return undergarments?
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You can return underwear for a full refund. Unfortunately,
we cannot resell underwear that has been tried on. We
will still give you a refund, and we will assume that
any undergarments returned to us have been tried on.
In order that we ... Read more
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How does GoodHumans calculate shipping charges?
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Our software tries to calculate the cost of shipping based
on the shipping address of the order along with the weight and
size of the items in your order. We also
include the cost of insurance for the package into this
... Read more
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What type of packaging does GoodHumans use?
- GoodHumans tries to be as environmentally responsible as
possible in all facets of our business. We mostly use
paperboard mailers which are made from 100% recycled material
with a minimum of 95% post-consumer use content. For some
smaller ... Read more
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How can I tell what size clothes to order?
- As a natural products retailer, we sell a variety of different
eco-brands. Some may have clothing lines that run slightly
smaller or larger than standard norms. Many items come in S,
M, and L. As this can mean different things to different
... Read more
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Why can't I find the product or size I saw previously?
- Occasionally our manufacturers discontinue colors, sizes or
styles. As we sell out of discontinued products, the software
on the GoodHumans site will only allow customers to order what
we have left in stock. So, if you are trying to order
... Read more
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Do you have a print catalog?
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We do have a print catalog that we would be happy to
mail to you. You can order this catalog online at:
http://www.goodhumans.com/Shopping/Catalog
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Why was my card charge twice for a single order?
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If, during the process of placing your order, you entered
the incorrect billing address and were told (by our software)
to try again, it might appear that there are multiple
charges on your card for the order. This is due to the
... Read more
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Is the item I am looking for in stock?
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If you can visit the page for an item on our website
and that item is not flagged
with **backordered after the
item is added to the Shopping Cart, then the item is
in stock.
If you cannot see an item on our website at all, then the
item ... Read more
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Does GoodHumans sell products that are not listed on the web site?
- No. All of the products we offer are available for sale
on our website. If you cannot find the item you are looking
for on our website, please try to find it using the 'Search
box' on our 'Shopping' page or from our home page. If you
cannot ... Read more
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What countries do you ship to?
- GoodHumans ships products to the following countries:
Australia, Austria, Bermuda, Canada, Cayman Islands,
France, Germany, Great Britain, Hong Kong,
Ireland, Israel,
Japan, Mexico, Netherlands, Antilles, New Zealand,
Norway, South Africa,
... Read more
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How do I submit my product to be sold on the GoodHumans website?
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GoodHumans is always looking for more eco-friendy vegan
products to offer on our website. If your company has one
or more products that are appropriate for distribution on
our website, please send us a wholesale catalog and ... Read more
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What is Eco-search?
- GoodHumans Eco-search is a search engine for
people who are concerned about the environment and
labor practices. The unique services offered by
GoodHumans Eco-search include a product search for
eco-friendly products and a more ... Read more
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What is your fax number?
- (831) 621-3890
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Is your shopping cart (and my credit card information) secure?
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GoodHumans uses SSL encryption on all pages during our
checkout process in order to protect your private
information. Our SSL certificate is issued by
Thawte, which is a division of Verisign. You can
learn more about thawte at:
... Read more
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Why is my credit card being rejected due to an address mismatch?
- GoodHumans uses an AVS (address verification system) check to
prevent fraud. This system checks the billing address
enterred into our website with the address on file with
the credit card issuer for the card that was enterred.
Usually, but not ... Read more
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