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The GoodHumans FAQ

Answers to the most questions about GoodHumans, our website and our ecommerce policies can be found below. Please scroll down to view all of the questions or use the search box at the bottom of this page to search for a specific answer.
  • Ordering
  • Why is my credit card being rejected due to an address mismatch?
    GoodHumans uses an AVS (address verification system) check to prevent fraud. This system checks the billing address enterred into our website with the address on file with the credit card issuer for the card that was enterred. Usually, but not ... Read more

  • Is your shopping cart (and my credit card information) secure?
    GoodHumans uses SSL encryption on all pages during our checkout process in order to protect your private information. Our SSL certificate is issued by Thawte, which is a division of Verisign. You can learn more about thawte at: ... Read more

  • Does GoodHumans sell products that are not listed on the web site?
    No. All of the products we offer are available for sale on our website. If you cannot find the item you are looking for on our website, please try to find it using the 'Search box' on our 'Shopping' page or from our home page. If you cannot ... Read more

  • Is the item I am looking for in stock?
    If you can visit the page for an item on our website and that item is not flagged with **backordered after the item is added to the Shopping Cart, then the item is in stock. If you cannot see an item on our website at all, then the item ... Read more

  • Why was my card charge twice for a single order?
    If, during the process of placing your order, you entered the incorrect billing address and were told (by our software) to try again, it might appear that there are multiple charges on your card for the order. This is due to the ... Read more

  • What credit cards do you accept?
    Visa, Mastercard, American Express, & Discover.

  • Can I use check or money order to pay for my order?
    To pay for your order using a check or money order, please enter the order on our website as if you were going to pay with a credit card. On the bottom of the page where the ... Read more

  • Can I place my order over the telephone?
    Yes. You can place your order over the phone by calling us at:(831) 420-0118, or you can fax your order into us at: (831) 621-3890.

  • Why can't I choose the size/color that I want?
    If the you can see a product on the GoodHumans website, but you do not see the option (ie. size, color, scent,...) that you are looking for, then we do not have that item in stock and we are unsure if we will be able to get any more of them ... Read more

  • Products
  • Are all of the GoodHumans products vegan?
    Yes. All of the products sold on the GoodHumans website are completely vegan. There are no ingredients derived from animals (or insects) in any of the products that we sell. None of the products that we sell are tested on animals.

  • Are your products fairly traded?
    We make every effort to ensure that the products sold at GoodHumans are manufactured in the most socially responsible manner possible. We take the word of our manufacturers that no human rights violations are committed in the production of ... Read more

  • What is hemp?
    Hemp is an extremely versatile plant fiber derived from the Cannabis plant. Since ancient times, hemp has been used to create cloth, rope, canvas, oil, and paper (among other things). Hemp can be grown naturally, without ... Read more

  • What is a low-impact dye?
    A low-impact dye is a dye that mostly gets absorbed by the fabric that is being dyed. This generates less runoff of the dye, which might contain heavy metals, among other things. Low impact dyes are generally considered to be better for ... Read more

  • What is a natural dye?
    A natural dye is a dye that is created from naturally occuring sources, such as a plant..

  • How do I submit my product to be sold on the GoodHumans website?
    GoodHumans is always looking for more eco-friendy vegan products to offer on our website. If your company has one or more products that are appropriate for distribution on our website, please send us a wholesale catalog and ... Read more

  • Do you have a print catalog?
    We do have a print catalog that we would be happy to mail to you. You can order this catalog online at:

  • Why can't I find the product or size I saw previously?
    Occasionally our manufacturers discontinue colors, sizes or styles. As we sell out of discontinued products, the software on the GoodHumans site will only allow customers to order what we have left in stock. So, if you are trying to order ... Read more

  • How can I tell what size clothes to order?
    As a natural products retailer, we sell a variety of different eco-brands. Some may have clothing lines that run slightly smaller or larger than standard norms. Many items come in S, M, and L. As this can mean different things to different ... Read more

  • Backorders
  • Will my order come in separate packages?
    In stock items from your order will be shipped on the business day following the day when the order was placed. Backordered items will be shipped as soon we restock them. If your order has multiple backordered items, these might be sent in ... Read more

  • Are there extra shipping charges for backorders?
    No. All of the shipping charges for your order are calculated when the order is placed. These charges take into account all of the items in your order. Some some portion of these charges might not be charged until the backordered items are ... Read more

  • When will I be charged for backordered items?
    You will be charged for the backordered items when they are shipped.

  • When will my backordered item be shipped?
    Backorders will be shipped within 3 to 4 weeks of when the order is placed. Sometimes, backordered items will be shipped sooner.

  • Contacts
  • What is your email address?
    Our email address is

  • What is your mailing, billing, & shipping address?
    GoodHumans 343 Soquel Ave. #514 Santa Cruz, CA 95062

  • Do you have a toll-free phone number?
    Please note that Goodhumans no longer offers a toll-free phone number. Please contact us by email at:

  • Do you have a physical (brick-and-mortar) store?
    GoodHumans is purely an online retailer. We do not have a physical store front.

  • Can I pick up my order at your warehouse?
    There is no will-call option available for GoodHumans orders. You cannot pick up your order at our warehouse or office.

  • What is your fax number?
    (831) 621-3890

  • Shipping
  • What countries do you ship to?
    GoodHumans ships products to the following countries: Australia, Austria, Bermuda, Canada, Cayman Islands, France, Germany, Great Britain, Hong Kong, Ireland, Israel, Japan, Mexico, Netherlands, Antilles, New Zealand, Norway, South Africa, ... Read more

  • What type of packaging does GoodHumans use?
    GoodHumans tries to be as environmentally responsible as possible in all facets of our business. We mostly use paperboard mailers which are made from 100% recycled material with a minimum of 95% post-consumer use content. For some smaller ... Read more

  • How does GoodHumans calculate shipping charges?
    Our software tries to calculate the cost of shipping based on the shipping address of the order along with the weight and size of the items in your order. We also include the cost of insurance for the package into this ... Read more

  • What is the quickest way to get my order?
    If you would like for your order to arrive in the quickest way possible, you should choose Express as the shipping option. Packages shipped using this method will arrive one day after they are shipped. This means that it will arrive 2 ... Read more

  • What shipping options do you offer?
    Users can choose between Economy, Ground and Express shipping for their order by clicking on the pull-down menu next to the Shipping prompt on the Shopping Cart page. Next to each method displayed on this pull-down menu will be a price and an ... Read more

  • When will my order be shipped?
    The ship dates for the items in your order are displayed on various pages during the ordering process. These dates are shown on the 'Product details' page, the 'Shopping cart' page, and again on the 'Order confirmation' page. The dates ... Read more

  • Returns
  • What is your return policy?
    You can return items that don't fit or that you don't like for some other reason. This should be done within 30 days of when you receive the order, and the items should be in new condition. If the item ... Read more

  • How long will it take to process my return?
    Returns & exchanges can take up to 2 weeks to be processed. When we process your return or exchange, we'll send you an email letting you know the details of the refund or new order.

  • How do I return my order?
    To return your order for a refund or exchange, please send the item back to us. The item should be new condition. Clothing items can be tried on, but they should not be worn. The address that the returned items should be ... Read more

  • Can I exchange my merchandise for another item?
    If you'd like to exchange your order for something else, please include a note in the package with the returned items letting us know what item(s) you would like in exchange. If the cost of these items is more than the items being returned, ... Read more

  • Can I return undergarments?
    You can return underwear for a full refund. Unfortunately, we cannot resell underwear that has been tried on. We will still give you a refund, and we will assume that any undergarments returned to us have been tried on. In order that we ... Read more

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